Frequently Asked Questions

Everything you need to know about your new Kaai companion.

What materials are used for Kaai bags?

Our bags are crafted from 100% premium Italian leather, treated with a special scratch-resistant, water-repellent coating to ensure durability for daily use.

How long does shipping take?

Orders are typically processed within 24 hours. Delivery takes 2-4 business days within Europe and 5-7 business days for international orders.

What is your return policy?

We offer a 30-day return window for all unused products in their original packaging. Return shipping is free for customers within the EU.

Do Kaai bags fit a laptop?

Most of our work bags, such as the Pyramid and Midi Pyramid, are specifically designed with padded compartments to fit laptops ranging from 13 to 15.6 inches.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and local options like Klarna and Bancontact.

Is there a warranty on the bags?

Yes, every Kaai bag comes with a 2-year warranty covering manufacturing defects in materials and craftsmanship.